BOOKINGS

WHAT CREDIT CARDS ARE ACCEPTED?

Visa, Master Card and American Express.
PayPal, Stripe.

HOW DO I CHANGE/CANCEL A RESERVATION?

To cancel or modify a booking, please contact our Call Center. Phone number +1 786-527-5701 calls

IS MY RESERVATION GUARANTEED?

Yes, in all cases except in that of the Sa Talaia Boutique Villa in which case all reservations are “on request” and require confirmation by the hotel.

IS RESERVING ONLINE SECURE?

Caribbean Treasures uses all the most advanced security measure to ensure that your reservation is made securely.

WILL THE TOTAL AMOUNT BE CHARGED TO MY CREDIT CARD?

Bookings made through the web are not charged until you arrive to the hotel. The number and data of the card are entered into the system merely as a guarantee of the reservation. In the case of last minute deals or specific offers (please consult conditions of the offer), the total amount of the reservation is charged prior to arrival.

WHAT IS A NON-REFUNDABLE RATE?

No refunds in any case.

INFORMATION ON HOTELS & SERVICES

WHEN IS CHECK-IN AND CHECK-OUT?

As a general rule, the check-in time is 3:00pm and check-out time is 12:00 noon.

WHAT ARE THE ADULTS ONLY AND FAMILY FRIENDLY CONCEPTS?

The adults-only concept is a relaxing environment for ages 18 years and up, where adults can enjoy a peaceful and tranquil holiday.

HOW CAN I CONTACT THE HOTEL DIRECTLY?

Please consult our “contact us” page, which allows you to fill out a form that will direct you to the department you’re interested in.

DO YOU ALLOW PETS?

No animals of any type are allowed into the hotel, with the exception of guide dogs, which are welcome and free of charge. Pets will only be permitted in Hard Rock Hotel Ibiza and Hard Rock Hotel Tenerife. Restrictions in weight and breed can be consulted on their websites.

MORE DETAILS ON ALL INCLUSIVE AND OTHER OPTIONS.

Please select the hotel you’re interested in for more information about the all inclusive options, as they vary by hotel.

WHAT ARE THE ADULTS ONLY AND FAMILY FRIENDLY CONCEPTS?

The family friendly concept is oriented at offering activities and services for all age groups, from babies to teenagers, with the objective of providing an unforgettable stay for all members of the family. Please consult the hotel or resort you’re interested in, as activities and services vary in each establishment.

IS WI-FI FREE?

Yes. Wi-Fi is free and included in the room rates of all our hotels.